Tech4You Wholesale Refund & Returns Policy

Tech4You Wholesale is committed to supplying quality products to approved trade customers. This policy outlines our procedures regarding returns, exchanges, warranty claims, and refunds.

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1. Business Customers

Tech4You Wholesale operates primarily as a business-to-business platform.

Returns and refunds are assessed in accordance with New Zealand law, supplier requirements, and the terms outlined below.

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2. Dead on Arrival (DOA) Products

Products found to be faulty upon arrival must be reported within 7 days of receipt.

To lodge a DOA claim, customers may be required to provide:

• Order number

• Product details

• Fault description

• Supporting photos or videos

Tech4You reserves the right to inspect or test products before approving replacement, repair, credit, or refund.

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3. Warranty Claims

Warranty coverage applies to eligible products sold by Tech4You Wholesale.

Warranty periods may vary depending on product type, manufacturer, or supplier.

Where applicable, warranty remedies may include:

• Repair

• Replacement

• Store credit

• Refund

at Tech4You's discretion and subject to supplier assessment.

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4. Incorrectly Ordered Items

Requests to return incorrectly ordered products may be considered on a case-by-case basis.

Approval is at the sole discretion of Tech4You.

Products must:

• Be unused

• Be in original condition

• Include all packaging and accessories

• Remain suitable for resale

A restocking fee may apply.

Original shipping charges are generally non-refundable.

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5. Opened Products

Opened products may be considered for return only where:

• Packaging remains intact and undamaged;

• The product remains in resalable condition; and

• Approval is granted by Tech4You prior to return.

Approval is not guaranteed.

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6. Special Order Items

Special-order, customised, supplier-sourced, clearance, and non-stock items are generally non-returnable and non-refundable unless required by law.

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7. Non-Returnable Products

The following may not be eligible for return:

• Special-order items

• Clearance items

• Customised products

• Products damaged through misuse

• Products modified after delivery

• Products missing original components or packaging

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8. Return Authorisation

Customers must obtain return approval before sending any goods back. Unauthorised returns may be refused and returned to the sender.

To request a return, contact:

support@tech4you.co.nz

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9. Return Shipping Costs

Unless otherwise agreed:

• Customers are responsible for return freight costs.

• Approved warranty claims may qualify for reimbursement or prepaid return arrangements.
   

10. Inspection and Assessment

Returned products will be inspected upon receipt.

Where testing indicates no fault is present, Tech4You may:

• Return the product to the customer;

• Apply assessment or freight charges where applicable.
   

11. Refund Processing

Approved refunds will be processed using the original payment method where possible.

Refund processing times may vary depending on payment providers and banking institutions.
 

12. Consumer Guarantees Act

Where goods are supplied for business purposes, and where permitted by law, the parties agree that the Consumer Guarantees Act 1993 does not apply.

Nothing in this policy excludes rights that cannot legally be excluded under New Zealand law.
 

13. Contact Information

Tech4You Limited

110 Main Highway
Ellerslie, Auckland 1051
New Zealand

Email: support@tech4you.co.nz

Phone: 0800 326 678